Refund policy

Last updated: September 2026

We want you to have a positive experience with your order. If you have an issue with your purchase, you can submit a return or refund request through our Contact page.

Returns

Due to hygiene and safety reasons, opened or used beauty products are not eligible for return.

If your product is unopened and you would like to request a return, please contact us through our Contact page with your order number and the reason for your request.

All return requests are reviewed before approval. Please do not send a product back before receiving return instructions from us.

Refund Requests

Refund requests can be submitted through our Contact page. Please include your order number and a brief description of your request.

Submitting a refund request does not guarantee approval. If a refund is approved, the applicable amount will be returned to the original payment method.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us through our Contact page as soon as possible.

Please include your order number and, where applicable, photographs or other relevant information.

Return Shipping

If a return is approved, you will receive instructions regarding the return process and any applicable return shipping requirements.

Please do not send a product back without receiving return instructions first.

Questions

For all return and refund questions, please visit our Contact page and provide your order number and details of your request.

We will review your request and provide the appropriate next steps.